RETURN TERMS

We are committed to providing you with a worry-free shopping experience. If you are not satisfied with the product you received, you can apply for a return and refund according to the following policy:

I. Return Period

You can apply for a return within 30 days from the date you sign for the goods. Applications submitted after this period will not be accepted.

II. Return Conditions

To ensure a smooth return process, please ensure that:

The product is not severely damaged and remains in basic integrity.

It has not been improperly used or modified.

Packaging and accessories are as complete as possible.

Applications meeting the above conditions will be prioritized for processing.

III. Refund Instructions
After the returned goods are confirmed and approved, a refund will be processed.

Refund processing time is 3 days (subject to the actual processing time of the payment channel).

IV. Return Process
Contact customer service to submit a return application.
Confirm return information and return method.
Send back the goods and provide logistics information.
Refund will be arranged after warehouse approval.

V. Shipping Costs

For returns not due to quality issues, the relevant shipping costs may be borne by the user; for returns involving product issues, the matter will be handled through negotiation based on the actual situation.

During this operational adjustment phase, we are continuously optimizing our product and service structure in a more pragmatic way, and rewarding user support in a more reasonable manner. Due to ongoing losses, some businesses have decided to clear out their inventory at a loss, hoping to allow more families to experience better water quality at a lower barrier to entry through a more direct approach.